At Bookkeeping Buddy, we are committed to providing the highest level of service to our clients. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
- Refunds are only eligible for services that have not yet been rendered. Once work has commenced or a service has been completed, refunds are generally not provided.
- Requests for refunds must be made within 7 days of the initial payment.
2. Subscription Services
- For monthly or annual subscriptions, refunds are not offered after the payment has been processed. However, you may cancel your subscription to avoid future billing.
- If you believe you were billed in error, please contact us within 5 business days of the charge.
3. Special Circumstances
- If there are extenuating circumstances, such as an error on our part or issues that significantly impacted the delivery of the service, we may consider a partial refund. Such cases are reviewed on a case-by-case basis.
4. How to Request a Refund
- To request a refund, please contact us at [Insert Contact Email] with your name, service details, and reason for the refund request.
- Once your request is received, our team will review your case and contact you within 3-5 business days with a resolution.
5. Refund Process
- Approved refunds will be processed within 10 business days.
- Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
6. Contact Us
If you have questions about our refund policy or need further assistance, please reach out to us bookkeepingbuddy24@gmail-com.